Shipping & Returns

Free Domestic Shipping

 

We offer FREE shipping for all domestic orders more than $150 .Shipments generally arrive in 5 – 7 business

We are proud to work with US Post Office for our deliveries worldwide and domestic. Also DHL for International for customer demand. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.

Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.

Ivan Troy utilizes USPS shipping methods free shipping for all Domestic & International  and DHL for International for customer demand. Please allow 1-2 business days from the receipt of payment.

  • Orders are only fulfilled Monday-Friday.
  • Orders placed on Saturday and Sunday will begin processing the following Monday.
  • Orders placed on Federal Holiday and Weekend regardless of day or time will begin processing on the following business day

You will receive tracking information the day your order is shipped. Please allow 24 hours for your tracking information to update. However, you’ll be able to use your USPS Tracking number at www.usps.com anytime to track your delivery status.

Free returns by mail

Need a different size, color or style? No problem, just place a new order on our website and send back your original order for a full refund.

International returns

We accept international return however the cost of return shipping is the customer’s responsibility. Returns can be shipped back to IvanTroy, 15500 Erwin St, 114. Van Nuys, CA 91411

Items must be in same condition as they were received, including original packaging (tissue paper, plastic sleeves, shoe bag). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, including hardwood floors or concrete.

We will not accept damaged product. If you send back shoes with excessive creases or scuffed soles (even if you only wore them inside your house) we will not accept the return. We cannot resell merchandise that is not in like-new condition.

A $25 restocking fee will apply to all returns that are missing original packaging materials, shoe bag or packing slip to identify order and process return.

Customs and TAX

Please note that orders from NON-USA countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country’s import laws. This is paid to carrier on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Ivan Troy responsibility and we cannot refund any shoes that are returned to us due to non-payment of duty or fees. This is paid to carrier on delivery as they fast track customs by paying the duty for you.

Free Delivery Offers

We are able to offer free delivery to some countries but there are some limitations that apply so please read these terms and conditions carefully.

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